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Here you will find the answers to the most common questions that
you may have. We are at your disposal to solve any query or give you information.
Click here
to contact us.
• How can I check the
availability?
• When do I get
my booking confirmed?
• How can I pay?
• Is it secure
to give my credit card details through the Internet in order to make the payment?
• What happens
if I cancel the reservation?
• How do I get
the keys for the apartment?
• Could we ask
for an extra bed in the case of being more people than the number originally booked?
• Do I have to
pay a deposit to take up the apartment?
• Do I have to
comply with some rules of behaviour?
• Who do I have
to call for assistance during my stay if I need help or information?
• What are the
times for checking-in and checking-out?
• Do I have to
pay some extras?
• Are sheets and
towels included in the price?
• Do I have to
leave the apartment clean?
How can I check the availability?
The availability of our apartments will be brought up to date in our website’s calendar.
You will also be able to contact with us via
e-mail: info@barcelona4seasons.com
phone: +34.933191924
fax: +34.933191924
When do I get my booking confirmed?
In the moment Barcelona4Seasons verifies the availability for you, you will have
24 hours to confirm your reservation. In order to do that, you will have to pay
a 20% of the total amount of the booking and the administration fee (12 €). The
reservation will not be confirmed until Barcelona4Seasons receives that amount.
How can I pay?
This 20% of the total amount and the 12 euros for the formalities will have to be
paid by credit card (Visa/Mastercard) or by bank transfer as a reservation fee.
The remainder 80% will have to be paid always in cash upon arrival and to the person
who hands the keys to you, plus the cleaning fee (which vary depending on the apartment’s
size) as well.
Is it secure to give my credit card details through the
Internet in order to make the payment?
Yes, of course. The payment is always made directly with the bank. Barcelona4Seasons
will never have acces to your bank details. Also, the transfer of details is encrypted;
therefore, nobody, except the bank, will have acces to your account.
What happens if I cancel the reservation?
-Cancelations made more than one week prior to arrival: you can cancel the reservation,
but you will not be given back the 20% under any circumstances, nor the administration
fee, which you will have already paid.
-Cancelations made in the week prior to arrival: if you cancel in the week before
you are due to arrive, Barcelona4Seasons has the right to charge you a 10% of the
total amount for the reservation as a cancellation fee, and under no circumstances
the deposit nor the formalities fee will be given back.
How do I get the keys for the apartment?
You will always find a person who will hand the keys over to you as soon as you
arrive to the apartment, who will be either personnel from Barcelona4Seasons or
the apartment´s owner, or the owner´s representative, who will give you the information
that you may request.
Could we ask for an extra bed in the case of being more
people than the number originally booked?
For parties over the maximum capacity of the apartment, one day’s notice is necessary.
An extra bed will be provided, depending on the availability and room for it. Remember
once again that, under no circumstances, the apartment will be taken up for more
people than the originally booked by the check-in day (with the exception of 2 year’s
old babies and after consulting us).
Do I have to pay a deposit to take up the apartment?
Yes, you have to leave a deposit, hundred and fifty euros in most cases (check the
conditions of every apartment to know the right amount). This deposit will be given
back when you check out, provided you haven’t caused any damages.
Do I have to comply with some rules of behaviour?
Yes, of course. You should remember that you are staying in an apartment located
within a neighbourhood; therefore you should be quiet from 10 pm onwards Monday
to Friday and from 11 pm on weekends.
Who do I have to call for assistance during my stay if
I need help or information?
You can contact Barcelona4Seasons during office hours in order to raise any query
or ask for information.
You will also have a phone number available to contact our team in case of emergency.
What are the times for checking-in and checking-out?
The regular times for checking-in and checking-out will be:
Check-in: 3 to 9 pm.
Check-out: before 11 am.
Checking in and checking out timetables will be flexible and can be arranged, provided
there are not further bookings made prior or after your reservation and the reception
service is available. We will do whatever we can to suit your needs.
Do I have to pay some extras?
Electricity, water and gas bills are included in the rent. You will have to pay
extras only if you require one of the extra services we have at your disposal, such
as: extra cleaning service, extra set of towels and sheets, extra bed or a cradlel.
Are sheets and towels included in the price?
Yes, you will always find a set of sheets and towels for every single person at
your disposal for free, at no extra cost. In the case of needing an extra set, do
not hesitate to contact our Barcelona4Seasons team.
Do I have to leave the apartment clean?
When you check-out you should leave the apartment in good conditions, neat and clean,
which doesn´t mean that you have to perform a thorough cleaning.
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